If you’re not receiving important MindFi emails such as account verification or password reset emails, it may be due to one of the following:
Emails blocked or quarantined by spam filters or other security measures
Email inbox is full
Steps to resolve
Check your spam/junk folder
Sometimes emails may be routed there by mistake.Check mailbox storage
Ensure your inbox is not full.Safelist / whitelist MindFi email addresses and domains
Work with your internal IT team to allow messages from:Email addresses:
*@mail.mindfi.co
*@email.mindfi.co
Email domains:
(Note: These are domains, not mail server hostnames.)mindfi.co
mail.mindfi.co
email.mindfi.co
Allow wildcard hostnames
To prevent blocking or quarantining, allow:*mindfi.co*.mail.mindfi.co*.email.mindfi.coExample:
o2740.abmail.mail.mindfi.co(used by our third-party email providers)
Firewall configuration (if applicable)
If your firewall blocks emails, allow the following IP ranges:205.201.128.0/20
198.2.128.0/18
148.105.0.0/16
(Note: IP addresses can change. Domain whitelisting is recommended over IP whitelisting.)
Additional information
All emails from MindFi follow industry-standard configurations: SPF, DKIM, and DMARC.
Sender addresses:
User-facing emails (e.g., invites, password resets) come from
[email protected].Operational and engagement emails may come from
[email protected].