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Not receiving emails or intermittently receiving emails

Check your mailbox settings and whitelist our domains & IP addresses

If you’re not receiving important MindFi emails such as account verification or password reset emails, it may be due to one of the following:

  • Emails blocked or quarantined by spam filters or other security measures

  • Email inbox is full

  • You marked one of our emails as spam before

Steps to resolve

  1. Check your spam/junk folder
    Sometimes emails may be routed there by mistake. Remember to unmark the emails as spam/junk to ensure they are sent to your inbox going forward.

  2. Check mailbox storage
    Ensure your inbox is not full.

  3. Unmark the email that was marked as spam before

    Search for the email that you previously marked as spam, and unmark it.

  4. Safelist / whitelist MindFi email addresses and domains
    Work with your internal IT team to allow messages from:

    • Email addresses:

    • Email domains:
      ​(Note: These are domains, not mail server hostnames.)

      • mindfi.co

      • mail.mindfi.co

      • email.mindfi.co
        ​

  5. Allow wildcard hostnames
    To prevent blocking or quarantining, allow:

    • *mindfi.co

    • *.mail.mindfi.co

    • *.email.mindfi.co

      Example: o2740.abmail.mail.mindfi.co (used by our third-party email providers)
      ​

  6. Firewall configuration (if applicable)
    If your firewall blocks emails, allow the following IP ranges:

    • 205.201.128.0/20

    • 198.2.128.0/18

    • 148.105.0.0/16
      ​(Note: IP addresses can change. Domain whitelisting is recommended over IP whitelisting.)

Additional information

  • All emails from MindFi follow industry-standard configurations: SPF, DKIM, and DMARC.

  • Sender addresses:

Related Articles
IT Configuration Checklist
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