The 24/7 Care Concierge offers toll-free phone and chat support, staffed by real people. Whether you’re facing technical issues or need assistance booking a session with a provider, the Care Concierge team is here to help.
While the service operates 24/7, team members may take short breaks during their shifts. Rest assured, they’ll get back to you as soon as possible. To stay updated on their responses, make sure your notifications are turned on!
This feature is available only if your organization is on a trial or has an active subscription with MindFi.
If you are in a life-threatening situation, please contact your local helpline or emergency services immediately. For more resources, see Mental Health Emergency Support
Chat with the Care Concierge
Web App
After logging in, click on the purple Chat button located at the bottom right corner of the page
Click on Chat with us
Send a message and the Care Concierge will reply to you as soon as they can
Mobile App
Go to the Message tab
Tap on Chat with our support
On the new screen, tap on Chat with us
Send a message and the Care Concierge will reply to you as soon as they can
Call the Care Concierge
To talk with the Care Concierge, please follow these steps on the Web App:
Click on the Help button at the top which will open a panel
Select your current location which will change the hotline number accordingly
Click on the Call <number> button
Alternatively, you can refer to the list of hotline numbers in the table below the images
List of toll-free hotline numbers by country
Country | Country code | Number |
Singapore | +65 | 800 321 1268 |
India | +91 | 000 80091 91177 |
Hong Kong | +852 | 800 938 767 |
Taiwan | +886 | 00 80 149 1758 |
Thailand | +66 | 1 800 015 074 |
Malaysia | +60 | 1 800 81 5021 |
Philippines | +63 | 1 800 1 322 0496 |
Australia | +61 | 1800 620 300 |
New Zealand | +64 | 800 859 807 |
Vietnam | +84 | 1228 0843 |