This article is intended for:
👤✴️ Members (Employees) accessing via Optum
The MindFi platform is not able to give adequate support in these cases:
Urgent sessions
If you are in an emergency or crisis, please contact your local emergency helpline. See Members Requiring Urgent Support
Couple counseling
Family counseling
Sessions for minors
In-person sessions
Legal advice
If you require support for any of the above cases, please call the Optum hotline. The hotline numbers for each country is listed below.
Argentina
0800 777 8327 (24/7)
(011) 5299 2140
+54 11 5299 2140 (Out of Country)
+44 1865 397 074 (Back Up)
Australia
1800 958 258 (24/7)
+61 370 460 687 (Out of Country)
+91 80 6764 9900 (Back Up)
Austria
0800 202 506 (24/7)
+43 22 5282 0023 (International)
+44 1865 397 074
Bahrain
8000 4119 (24/7)
+44 1865 397074
Belgium
0800 803 58 (Nederlands)
0800 803 57 (Français)
+32 16 244 163 (Nederlands - International)
+32 16 244 164 (Français - International)
+44 1865 397 074 (Back Up)
Canada
1 833 640 6026
1 437 826 1705
+44 1865 397 074 (Back Up)
Chile
800 261 060 (24/7)
+56 22245 1867 (International)
(2) 2245 1867 (Out of Country)
+44 1865 397 074 (International)
Colombia
01 800 954 5724 (24/7)
(+57) 6013819644
+54 11 5299 2106 (Out of Country)
+44 1865 397 074 (Back Up)
Costa Rica
0800 054 1014 (24/7)
4000 3685
+44 1865 397 074 (Back Up)
Cote D'Ivoire (Ivory Coast)
+44 1865 397 074
Curacao
747 2409
+599 9 747 2409 (International)
+44 1865 397 144
Czech Republic
733 640 650 (24/7)
+420 733 640 650 (International)
+44 1865 397 074
Denmark
70 26 30 15 (24/7)
+ 45 70 26 30 15 (Out of Country)
Egypt
0800 444 6444 (24/7)
02 2413 7316 (24/7)
+20 2 2413 7316 (Out of Country)
+44 1865 397 074 (Back Up)
Finland
0800 18 11 91 (24/7)
+358 800 181 191 (International)
France
0800 906 332 (24/7)
+32 16 244 166 (International)
+44 1865 397 074
Germany
0800 210 2108 (24/7)
+49 69 90 555 29 83 (International)
+44 1865 397 074
Hong Kong
800 938 845 (Toll Free)
+852 8208 3033 (Out of Country)
+91 80 6764 9900 (Back Up)
India
1800 102 7293 (Main)
1800 209 8424 (Alternative)
+91 80 6764 9900 (Out of Country)
+91 80 4926 9000 (Out of Country)
Indonesia
0800 1 503 883 (24/7)
+62 213 952 4544 (Out of Country)
Ireland
1800 409 476 (24/7)
+44 1865 419375 (Alternative)
Israel
1700 700 404 (24/7)
+972 3 617 2684 (Out of Country)
Italy
800 979 328 (24/7)
+39 2 8935 6055 (International)
+44 1865 397 074
Jamaica
+44 1865 397 074 (International)
1 800 988 8148
Japan
0800 555 4005 (Main)
050 3647 3969 (Alternative)
+81 50 3647 3969 (Out of Country)
+91 80 6764 9900 (Back Up)
Jordan
+44 1865 397 074 (International)
Kazakhstan
8 800 100 5060 (24/7)
+ 7 812 3137 526 (Out of Country)
Kenya
0800723137 (24/7)
+254 725 366 614
+44 1865 397 074 (After hours)
Latvia
8000 5332
(+371) 66 016 670
Lebanon
(01-426-801) 8554180792 (Toll free from landline only, 24/7)
+44 1865 397 074 (International)
+44 1865 397074
Luxembourg
800 211 37 (English)
800 263 80 (French)
800 251 92 (German)
+ 32 16 244 169 (English -International)
+ 32 16 244 164 (French -International)
+49 69 905 55 29 55 (German - International)
Malaysia
1800 810 785 (Toll Free)
+6015 4600 3075 (Out of Country)
+91 80 6764 9900 (Alternative)
Malta
+44 1865 397 074 (International)
Mauritius
8020 440 118 (24/7)
+27 11 912 1286 (Out of Country)
+44 1865 397 074 (Back Up)
Mexico
800 702 6701 (24/7)
(55) 5615 8989
+52 55 5615 8989 (Out of Country)
+44 1865 397 074 (Back Up)
Morocco
+44 1865 397 074 (International)
Netherlands
08000 228 648
+32 16 24 41 63 (International)
+44 1865 397 074 (Back Up)
New Zealand
0800 457 046 (24/7)
+64 9889 7420 (Alternative)
Nigeria
02013438958
2342013438958 (Out of country)
Norway
800 20 555 (24/7)
+ 47 80 02 0555 (Out of country)
Pakistan
008 009 0044 305 (Toll-free)
+40 31 229 5305
Panama
838 8226
00800 226 6904
+54 11 5299 2140 (Out of Country)
+44 1865 397 074 (Back Up)
Peru
0800 52038 (24/7)
(1) 7097828
+54 11 5299 2140 (Out of Country)
+44 1865 397 074 (Back Up)
Philippines
02 8231 3252 (24/7)
1800 1110 3056 (24/7)
+63 282313252 (Out of Country)
1800 1322 0113 (24/7)
Poland
(00) 800 121 3800
+48 221 284 943
Portugal
800 96 20 18 (24/7)
21 419 55 51
+351 21 419 55 51 (Out of Country)
+44 1865 397 074 (Back Up)
Qatar
00800 100 261 (24/7)
+ 44 1865 397 074 (International)
Romania
0800 896 993
+40 31 229 6261 (Alternative)
+44 1865 397 074 (Back Up)
Saudi Arabia
8008 445 768 (24/7)
+ 44 1865 397 074
Serbia
+44 1865 397 074
Singapore
800 852 8673 (24/7)
+63 282313252 (Out of Country)
Slovakia
0910 514 585 (24/7)
+421 910 514 585 (International)
South Africa
0800 004 770 (24/7)
+27 87 350 1650 (International)
+44 1865 397 074 (Back Up)
South Korea
080 822 1377 (Toll Free)
+82 222 685 980 (Out of Country)
+91 80 6764 9900 (Back Up)
Spain
900 811 195 (24/7)
+34 910 052 875 (International)
+44 1865 397 074
Sri Lanka
2423123 (Colombo)
011 242 3123 (Outside Colombo)
072 098 7096 (Alternative)
+44 1865 397 074 (International)
Sweden
0200 21 63 00 (24/7)
+46 31 60 49 20 (Out of Country)
Switzerland
0800 564 595
+41 800 000 443
+41 41 508 74 72 (Out of Country)
Taiwan
0809 017 500 (24/7)
03 526 8269 (Alternative)
+886 3 526 8269 (Out of Country)
+91 80 6764 9900 (Back Up)
Thailand
(02) 231 8011
+66 2231 8011 (Out of Country)
+91 80 6764 9900
Tunisia
(+216) 31 320 650 (24/7)
+44 1865 397074
Turkey
00 800 448 825 093 (Landline)
+ 90 212 371 07 19 (Alternative)
Ukraine
0800 801162 (24/7)
+43 720022695 (International)
+44 1865 397 074 (International)
United Arab Emirates
800 444 6793 (24/7)
800 018 2424 (English - 24/7)
+44 1865 397074 (Back Up)
United Kingdom
0800 282 193 (24/7)
+44 203 701 7091 (Out of Country)
Uzbekistan
+44 1865 397 074 (International)
Vietnam
024 3934 3977 (Office Hours)
1203 2718 (VNPT Fixed, Vinaphone, SPT Mobile, 24/7)
1800 400141 (VNPT, Viettel, Mobi, Vin, Vmob)
+84 24 3934 3977 (Office Hours)
1228 0103 (24/7)
+91 80 6764 9900 (Back Up)
Optum Livewell or Supportfinder website
Alternatively, you can get the hotline numbers from the Optum Livewell website or Optum Supportfinder website.
