FAQ & Troubleshooting
17 articles
FAQ - MindFi Overview
About services and benefits available
Why is my employer offering this benefit to me?
What benefits am I eligible for?
Which areas does MindFi support in?
Is MindFi backed by science?
How can MindFi support my personal goals?
When do my MindFi benefits reset?
What languages is MindFi available in?
FAQ - Platform Features
Self-care, community, and support features
I can't hear the audio / ambient sound during a Breathe, Focus, or Guided audio mindfulness practice session
The Breathe, Focus, or Guided audio mindfulness practice session is not playing
[Android only] Breathe, Focus, or Guided audio mindfulness practice session not playing or recording properly
What is the wellbeing assessment, and why should I take it?
I can't post to a Circle
I can't find a class on the app
I’m not sure what timezone an upcoming class is in
The app doesn't allow me to join a live class
The recording of a class can't be played
I can't launch the chat interface to contact the Care Concierge