💡 Tip
Before your session, we recommend checking your tech setup to ensure to ensure the video call loads and that your camera, microphone, and speakers are working properly.
If you run into any issues, coordinate with your IT team to complete the steps below.
MindFi members meet with their therapists and coaches virtually through our peer-to-peer video call. We use an external service called Dyte.io to enable this functionality. In order for this to work properly, the following actions need to be taken:
Step | Whitelisting |
Open firewall ports (outbound) which Dyte uses for secure HTTP communication for video calls (Not enabling this will lead to call drops or reduced call qualities) | Ports* 443 (TCP) 3478 (TCP and UDP), 5349 (TCP), 10,000-60,000 (UDP) |
Ensure access to these domains | *.dyte.io *.cloudflare.com *.realtime.cloudflare.com api.flagsmith.com |
If it is not possible to allow the above domains, allow these IP addresses | 2a06:98c1:3200::1/128 2606:4700:48::1/128 141.101.90.1/32 162.159.207.1/32 These IP addresses are subject to change |
*Opening UDP Port 3478 will give a better experience. UDP is highly recommended over TCP for better quality audio and video. The protocol favors timeliness over reliability which is consistent with the human perceptive preferences; where we can fill in gaps but are sensitive to time-based delays. This port only accepts inbound traffic after an outbound request is sent. The connection is bidirectional but is always initiated from the corporate network/client so it is not possible for an external entity to send malicious traffic in the opposite direction. For the best possible experience, we recommend opening UDP ports 1025 - 65535.