Therapy & Coaching Sessions
Book, manage, and join sessions
45 articles
No-Show and Late Cancellation Policy for Members
Session Refund Policy for Members
Improper Use of the Platform for Therapy & Coaching SessionsUsing the MindFi platform correctly for a smooth experience
Video session enablementIT configuration for seamless & smooth video calls
Book a SessionBooking a virtual 1-1 therapy or coaching session with our Providers
Reschedule a SessionLearn how to reschedule a session to accommodate your busy schedule
Cancel a SessionLearn how to cancel a session when your plans change
Chat with Your ProviderReach out to your therapist or coach for rescheduling or clarifications
Check Your Tech SetupAllowing camera and microphone permissions, and checking your connection
Book Follow-Up SessionsHave more sessions with your Provider or with a different Provider
Request for a Session SlotLearn how you can find a suitable time for your next session with your Provider
Manage Sessions Initiated by Your ProviderLearn how to accept or reject follow-up sessions initiated by your Provider
Changing ProvidersUnderstand how your care is transitioned seamlessly to a new Provider