For the most accurate information, please refer to our Privacy Policy. In case of discrepancies, the Privacy Policy takes precedence.
How do you protect my data?
How do you protect my data?
We use Hypertext Transfer Protocol Secure (HTTPS) encryption measures for all data exchanged between our members and the application. Conversations are encrypted in transit via SSL (TLS v1.2) and each conversation (between a member and a provider) has its own encryption key which is stored in a separate, secure management system. Message contents are encrypted upon receipt by the web server and are transported and stored in internal systems.
For more information on our security measures and the types of certifications we have, see Security
Will my employer know that I've signed up for MindFi?
Will my employer know that I've signed up for MindFi?
No, we'll not share who has signed up with your employer.
Do you report my usage of the platform to my employer?
Do you report my usage of the platform to my employer?
Your employer has only has access to anonymized and aggregated data on an organizational level, which provides a strong foundation for ensuring confidentiality. No personally identifiable information (PII) will be shared with your employer.
For organizations that request more granular reporting, we'll assess each data set to ensure compliance for the unique population.
Are sessions with my therapist or coach confidential?
Are sessions with my therapist or coach confidential?
All information between you and your therapist or coach is confidential, except in these following cases:
You are at risk of harming yourself and/or others
Child, elder adult, or dependent adult abuse
Court subpoenas
Refer to the Informed Consent for therapy and coaching sessions.