Unlike therapy and coaching sessions, where you'll receive an automated email stating the amount due, masterclass payments require you to submit an invoice manually.
Payment cycle
Providers must send an invoice for masterclasses conducted in the previous month and should be submitted to [email protected] by the 2nd of the current month. Late submission will lead to delays in the payment.
Invoice template: Click here
Payments for invoices submitted by the 2nd of the month will be disbursed on the 15th of the current month.
In case the 15th falls on a weekend or public holiday, the payment will be disbursed on the next working day
Payment for masterclasses will be processed on a monthly basis through Wise. MindFi reserves the right to change the method of payment at any time, with reasonable notice provided to Providers. Providers will be informed of any changes to the payment method through the platform or other designated channels.
Discrepancies and disputes
Any disputes must be reported to [email protected] by the 12th of the current month
If no dispute is raised by the 12th of the current month, MindFi reserves the right not to accept any further dispute on the payment amount for that payment cycle
If a dispute is raised by the 12th of the current month, MindFi will conduct an audit based on the information provided. If additional time is needed to investigate discrepancies, payment may be delayed until the audit and investigation are completed
In the event a client raises a dispute that was not previously reported by the Provider, MindFi reserves the right to deduct the disputed amount from the payment due to the Provider or issue credit notes if the dispute is resolved in favor of the Provider.