For masterclass payments, see Billing and Payment for Masterclasses
Automated Payment Confirmation Email
On the 2nd of every month, by end of day (23:59:59 UTC time), Providers will receive an automated email summarizing the payment amount for the previous month’s therapy and coaching sessions. Providers should verify the payment amount against the sessions logged on the Provider Portal.
If the 2nd of the month falls on a weekend or a public holiday, the email will be sent on the next business day.
For example, on 2nd Nov, Providers will receive the email stating the payout amount for sessions delivered in October.
Payment Cycle
Providers in EMEA (Europe, Middle East, and Africa), LATAM (Latin America), and Canada: Payments for services rendered in a month are disbursed on the last day of the next month. If the payment date falls on a weekend or public holiday, payments will be made on the next business day.
This adjustment is made to accommodate region-specific administrative processes. EMEA, LATAM, and Canadian Providers are still expected to verify their payment summary received on the 2nd of the next month and raise any disputes by the 12th of the same month.
For example, payment for sessions delivered in October will be disbursed on 30 November. If 30 November falls on a weekend or a public holiday, then payment will be disbursed on the next business day.
Providers in all other regions: Payments for services rendered in a month are disbursed on the 15th of the next month. If the payment date falls on a weekend or public holiday, payments will be made on the next business day.
For example, payment for sessions delivered in October will be disbursed on 15 November. If 15 November falls on a weekend or a public holiday, then payment will be disbursed on the next business day.
Providers will receive payment for completed sessions on a monthly basis through Wise. MindFi reserves the right to change the method of payment at any time, with reasonable notice provided to Providers. Providers will be informed of any changes to the payment method through the platform or other designated channels.
Discrepancies and Disputes
In the event of any discrepancy between the payment amount and therapy and coaching sessions rendered, Providers can notify MindFi of the discrepancy via [email protected] by the 12th of the current month.
If no dispute is raised by the 12th, Providers will be paid based on the payment amount for the previous month’s therapy and coaching sessions, as stated in the automated payment confirmation email.
If no dispute is raised by the 12th of the current month, MindFi reserves the right not to accept any further dispute on the payment amount for that payment cycle.
If a dispute is raised by the 12th of the current month, MindFi will conduct an audit of the sessions based on the information provided. If additional time is needed to investigate discrepancies, payment may be delayed until the audit and investigation are completed.
Disputes by Members
In the event a member raises a dispute for a session that was not previously reported by the Provider, MindFi reserves the right to deduct the disputed amount from the payment due to the Provider or issue credit notes if the dispute is resolved in favor of the Provider.