View the number of therapy and coaching hours used per month, as well as the billable hours. This is especially important for organizations on the Pay-As-You-Go (PAYG) plan, as it helps you track your usage and estimate the charges for the month.
On the left panel of the Hub, click on Settings > Organization > Usage. Jump to a month by clicking on the dropdown.
The usage is divided into 4 categories to calculate the billable hours. If your organization has prepaid for therapy and coaching hours, the total number of billable hours in the subscription period is shown on the Billing sub tab.
The categories are differentiated by the session mode and the country that the therapist or coach is based in:
Virtual sessions done in non-surcharge countries
The number of billable hours is equivalent to the actual number of hours
Virtual sessions done in surcharge countries
The number of effective hours is 1.5x the actual number of hours
In-person sessions done in non-surcharge countries
The number of effective hours is 1.5x the actual number of hours
In-person sessions done in surcharge countries
The number of effective hours is 2x the actual number of hours
Surcharge countries include Japan, South Korea, Hong Kong, UAE, Sweden, Switzerland, USA, and the UK.
