MindFi

New features to help you better support your employees' wellbeing

🌟 MindFi Hub 2.0 is here!

Discover how the Hub supports HR with organizational wellbeing insights and tools

Hub Overview

Configuring firewall, email & video to ensure members are able to use the platform smoothly

IT configuration checklist

Wellbeing calendar, simplified analytics, health talk recommendations

Hub Homepage

Set up organization, manage members, usage configuration, and analytics

Admin Resources

Create an account and logging in to the Hub

Accessing the Hub

Creating an Organization

Covered by organization or employees self-pay

Set Up Therapy Access: Choose Who Pays

Decide how many sponsored hours each employee can use in a year

Set Up Therapy Access: Set Yearly Hours

Decide the maximum budget allowed for a 60-min virtual session

Set Up Therapy Access: Set Budget Per Session

Pay for sessions with a credit card or with credits

Set Up Therapy Access: Add Payment Method

Bring Your Team Onboard

Getting Started on the Hub

Configuring Organization Details

Set the payer, yearly hours and budget for sessions

Configuring Therapy Access Settings

Toggle notifications for invoices on or off

Manage Notifications for Invoices

Configuring Organization Settings

Understanding the employees table and its functionalities

Viewing the Employee List

Adding Employees

Sending the invitation email to employees

Inviting Employees

Changing the Status of an Employee

Changing the Role of an Employee

See and edit profile details, and view the action log

Viewing an Employee's Profile

Managing Custom Fields

Tagging Custom Field Options to Employees

Managing Employees and Custom Fields

Managing Your Subscription Plan

Add and edit payment method and billing info

Managing Payment and Billing Information

How Billing Works for the Business Plan

How Billing Works for the Enterprise plan

See a list of invoices according to status

View and Download Invoices

Plan and Billing

View your credit balance and transaction history, and top up credits

Viewing and Buying Credits

Refunds for therapy & coaching sessions, health talk bookings, seats

Refund of Credits

Credits and Usage

Analytics Overview

Get clarity on the data by exploring its details and definitions

Understanding the Data

View data from a specific date range and filter by custom fields

Filtering the Data

Downloading the Data

Analytics

Therapy Analytics

Participation Analytics

App Usage Analytics

View the overall wellbeing score, dimensions of wellbeing, and wellbeing zones

Wellbeing Analytics

Dependents Analytics

Types of Analytics

FAQ & Troubleshooting

I can't log in to the Hub

I'm not sure what budget to set for therapy & coaching sessions

Accessing the Hub, creating organization, completing the get started checklist

FAQ - Getting Started on the Hub

What is a group code?

Why do I need to upload my organization logo?

Can I set the maximum number of counselling/coaching hours per employee to a number that is not available on the Hub?

Organization details, security, notifications

FAQ - Configuring Organization Settings

Can I know which employees have signed up?

How do I add members in bulk?

My employees are not able to receive the email invitation

Are there any other roles besides "Admin" and "Member"?

I want to change the role of a member to admin or vice versa

How many admins can I add for my organization?

I want to reactivate a member

I want to resend the invite to specific members

I want to update a member's email address

FAQ - Managing Employees and Custom Fields

The charts are not loading

I want a deeper analysis of the data

I can't find the data that I want

How do I add custom fields?

Why do I see "Unknown" as a custom field value in the charts?

Can I see which members have contributed to the data?

FAQ - Wellbeing and Usage Analytics

What is the preferred payment method?

How do I update the credit card details on file?

What counts as a seat used?

What happens if the number of seats has exceeded the number purchased?

How do I buy more seats?

I want to terminate the subscription

Can I add multiple billing email addresses?

What happens if I don't add a credit card?

Payment methods, usage and top up therapy and coaching hours, subscription

FAQ - Billing and Usage

How many credits should I have in my balance?

What happens when there are 0 credits or there are insufficient credits?

Credit purchase, transaction history, usage

FAQ - Credits and Usage

Blog

Terms of Service

Webinars

Security

Privacy

Resources

Policies

MindFi App

MindFi Hub

Provider Portal

Find answers and get help from Intercom Support and Community Experts

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