MindFi

Discover how the Hub supports HR with organizational wellbeing insights and tools

Hub Overview

Create an account and logging in to the Hub

Accessing the Hub

Set up organization, manage members, usage configuration, and analytics

Admin Resources

Configuring Organization Details

Approved domains, self-register and invite, group code, and SSO

Configuring Security Settings

Managing and Inviting Employees

Allocate a number of therapy and coaching hours per member

Setting the Therapy and Coaching Limit for Members

Setting Up Your Organization

Get clarity on the data by exploring its details and definitions

Understanding the Data

View data from a specific a date range and filter by custom fields

Filtering the Data

Downloading the Data

Wellbeing and Usage Analytics

Comprehensive view of organizational data and insights

Home Tab

View sign ups, and usage of self-care features

Engagement Tab

View the overall wellbeing score, dimensions of wellbeing, and wellbeing zones

Wellbeing Tab

View usage trends of therapy and coaching sessions

Care Sessions Tab

Productivity Tab

Types of Data

View the current plan, seats, therapy and coaching usage

Billing Details and Usage Overview

View the billable therapy and coaching hours per month

Therapy and Coaching Usage Details

Billing and Usage

Masterclass Overview

Organize an employee wellbeing activity for your organization

Booking a Masterclass

Masterclasses

Explore guides and the marketing kit to maximize your MindFi experience

Accessing Resources

Other Hub Features

FAQ & Troubleshooting

I can't log in to the Hub

What is a group code?

Why do I need to upload my organization logo?

Are there any other roles besides "Admin" and "Member"?

How many admins can I add for my organization?

I can't invite a member who has a personal email address

I want to change the role of a member to admin

I want to reactivate a member

I want to update a member's email address

I want to resend the invite to specific members

How do I bulk invite members?

My employees are not able to receive the email invitation

Can I know which employees have signed up?

Can I set the maximum number of counselling/coaching hours per employee to a number that is not available on the Hub?

Hub access, organization details, member management and invite

FAQ - Setting Up Your Organization

The charts are not loading

I want a deeper analysis of the data

I can't find the data that I want

How do I add custom fields?

Why do I see "Unknown" as a custom field value in the charts?

Can I see which members have contributed to the data?

FAQ - Wellbeing and Usage Analytics

What is the preferred payment method?

How do I update the credit card details on file?

What happens if the number of seats has exceeded the number purchased?

What happens if the number of therapy and coaching hours has exceeded the number purchased?

How do I buy more seats or more therapy and coaching hours?

I'm on the Pay-As-You-Go (PAYG) plan. When will I receive the invoice for therapy and coaching sessions done in the month?

I want to terminate the subscription

Payment methods, usage and top up therapy and coaching hours, subscription

FAQ - Billing and Usage

How much does a masterclass cost?

I want to organize a customized masterclass

Are promotional materials for a masterclass provided?

I want a monthly newsletter on events and updates that can be sent to my employees

I can't find relevant resources to share with my employees

FAQ - Other Hub Features

Blog

Terms of Service

Webinars

Security

Privacy

Resources

Policies

MindFi App

MindFi Hub

Provider Portal

Find answers and get help from Intercom Support and Community Experts

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