Please follow your local protocol to de-escalate and contact necessary authorities (e.g. hospital, police) if needed
Please obtain the member’s contact number, address, and emergency contact number
Inform the Care Team at [email protected] about the member
MindFi will assess the situation with the Provider to determine if further action is required
Actions that may be taken include, but not limited to:
Further assessments by Clinical Care Manager on the severity of the risks
Breaching confidentiality to the company, or emergency services such as hospitals