This article is intended for:
š¤ Members (Employees)
We know that sometimes unexpected things come up, and you may need to cancel your session. You can cancel it easily on the Web App or Mobile App. Hereās how to do it:
On the Care Team tab (available on both Web and Mobile Apps) or the Home page of the Web App, scroll to the session details
Click on Manage, then Cancel session
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[Optional] On the pop up, enter the cancellation reason
Click on Cancel session to confirm
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š Note:
A session can be canceled before the session starts, but please keep in mind that you will not be refunded the credit or the amount you have paid if the cancellation is made when the session is starting in less than 24 hours. See the Session Charges and Refund Policy for Members for more info.
Once a session has started, you are not allowed to cancel it.
āIf your Provider has requested to cancel the session, within 24 hours of the session start time, or the session wasn't able to take place due to technical difficulties, please contact us at [email protected] within 24 hours of the session for a refund. Reports received after the 24-hour period will not be processed.
Declining or deleting a calendar event does not cancel your session in the MindFi app. If you need to cancel your session, please always do so through the Care Team tab.
Are you a Provider instead?