We know that sometimes unexpected things come up, and you may need to cancel your session. You can cancel it easily on the Web App or Mobile App. Here’s how to do it:
On the Care Team tab (available on both Web and Mobile Apps) or the Home page of the Web App, scroll to the session details
Click on Manage, then Cancel session
[Optional] On the pop up, enter the cancellation reason
Click on Cancel session to confirm
📝 Note:
A session can be canceled at any time, but please keep in mind that you will not be refunded the credit or the amount you have paid if the cancellation is made when the session is starting in less than 24 hours. This is to compensate your Provider for the time that they have reserved for the session
You can get a refund for a MindFi session if and only if:
You and your Provider mutually agree to a refund, and this agreement is clearly documented via in-app chat or email.
You email a copy of this conversation to [email protected] within 7 days of the session date. Requests submitted after 7 days won't be reviewed or processed.
If there is no mutual agreement, refunds are only given if an investigation confirms the issue was due to your Provider or MindFi's platform.
If your Provider has requested to cancel the session, within 24 hours of the session start time, or the session wasn't able to take place due to technical difficulties, please contact us at [email protected] for a refund