If a member doesn't show up to the session, you can mark it as such on the Provider Portal. You will be compensated 50% of the session fee for member no shows.
Go to the Bookings tab on the Provider Portal
Find the currently ongoing session
Click on the three vertical dots (⋮) to open the actions menu and then select Mark as member no-show
Confirm the action by entering
Confirm(case-sensitive) on the panel that has opened up on the rightClick Mark as no-show
You and the member will be notified via email
📝 Notes:
Providers can mark a session as a member no show only after the session has started
Providers should wait for at least 15 mins for the member. While waiting, contact the member via chat and/or email
To refund the session credit to the member, please reach out to us at [email protected] within 7 days of the session
If you have been found to mark sessions as member no shows without waiting for at least 15 mins, you may be penalized, especially for repeated occurrences. Refer to the Provider Policies