This article is intended for:
đ§ââď¸ Providers
đ¨ Important note:
Make sure that you have started the correct session, especially if you have a few upcoming sessions. Double check the member's name, and the session date and time.
Wait for at least 15 minutes
Reach out to the member via the in-app chat and email
If the member doesn't show up after 15 minutes, you can proceed to mark the session as a member no show. See Marking a Session as a Member No Show for more details
You will be compensated 50% of the session fee for member no shows. See the Session Compensation Policy for Providers for more info.
You can view the fee of a session by going to the Provider Portal > Bookings tab
Are you a member instead?