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The member didn't show up for the session

Updated over 3 weeks ago
  1. Wait for at least 50% of the session time

  2. Reach out to the member via the chat function and/or email within 15 minutes of appointment time

  3. Notify us of the no show via chat or email us at [email protected]

After we confirm with the member that they missed the session, you'll be compensated 50% of the session fee.

In case the member requests for a refund for their session, they can only do so if and only if:

  • The member and Provider mutually agree to a refund, and this agreement is clearly documented via in-app chat or email.

  • The Provider agrees to waive the session fee, in order for the refund to be processed.

  • The member emails a copy of this conversation to [email protected] within 7 days of the session date. Requests after 7 days won't be reviewed.

  • If there's no mutual agreement, refunds are only given if an investigation confirms the issue was due to the Provider or MindFi's platform.

You can view the fee of a session by going to the Provider Portal > Bookings

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