We currently send several types of email notifications, including:
Booking confirmation and cancellation
Session reminder
Calendar reconnection
New messages
Payout summary
Most of these notifications are important and therefore cannot be toggled off. However, calendar reconnection emails and session reminder emails can be configured under Provider Portal > My Account > Notification Preferences.
Managing calendar reconnection emails
When our system detects that your calendar is disconnected or we are unable to read your availability from your connected calendar, you will receive an email prompting you to reconnect your calendar.
We recommend keeping this notification enabled so that your availability remains up to date. However, you may choose to turn it off or adjust how frequently these emails are sent.
📝 Note:
If your calendar is not connected, members will not be able to see your available slots, and therefore will not be able to book sessions with you.
Managing session reminder emails
By default, session reminder emails are sent:
36 hours before the session
24 hours before the session
1 hour before the session
You can choose which of these reminders you would like to receive, or you may turn off session reminders completely.