Getting Started as a Provider
27 articles
Step 1: Creating a Provider accountSign up for a Provider account on the Web App
Step 1.5: Provide Your Profile DetailsSubmit your information for us to set up your profile
Step 2: Accessing the Provider PortalSign in, and view the Dashboard on the portal
Step 3: Connecting Your CalendarAllow the system to read your availability, and add bookings to your calendar
Step 4: Setting Your TimezoneSet your current timezone for booking times to be reflected accurately
Step 5: Setting Your ScheduleSet the days of the week and time slots in a day to receive bookings
Viewing Your ProfileView your profile as it appears to members on the platform
Viewing the Provider PoliciesFamiliarize yourself with the policies for a smooth experience as a Provider
Manage Email Notification PreferencesManaging session reminder emails, and calendar reconnection emails
FAQs & Troubleshooting - Getting Started as a Provider
Access to the Provider Portal, profile, schedule and availability
I am not able to log in to the Provider Portal
I want to terminate my agreement with MindFi
How do I view my Provider profile on the app?
How do I edit the info on my Provider profile?
Why is my profile showing as inactive on the Provider Portal Dashboard?
I want to reconnect my calendar
I want to switch from Outlook Calendar to Google Calendar or vice versa
I want to change the Google Calendar account connected to the Provider Portal
I want to change the Outlook Calendar account connected to the Provider Portal
How do I set my unavailability?
Why am I still receiving bookings after blocking my calendar?
There are available slots on my calendar, but they are not appearing on the Provider Portal Dashboard calendar preview
I've blocked my calendar, but can still see open slots on the Provider Portal Dashboard calendar preview
Does disconnecting my calendar block my availability?
How do I not get back-to-back bookings?
Why do I keep receiving the email notification asking me to connect my calendar?
My location/timezone is not correct
As a Provider, how do I get a Letter or Certificate of Employment?
