If a member cancels a session with less than 24 hours' notice or fails to show up, the Provider will receive 50% of the session fee as compensation. The member will not be refunded the credit used or amount paid for the session.
In case a member requests for a refund for their session, they can only do so if and only if:
The member and Provider mutually agree to a refund, and this agreement is clearly documented via in-app chat or email.
The Provider agrees to waive the session fee, in order for the refund to be processed.
The member emails a copy of this conversation to [email protected] within 7 days of the session date. Requests after 7 days won't be reviewed.
If there's no mutual agreement, refunds are only given if an investigation confirms the issue was due to the Provider or MindFi's platform.
On the other hand, if the Provider cancels with less than 24 hours' notice or fails to show up, no session fee will be paid to the Provider.
For the latest updates, please refer to the Provider Policies.