If a member cancels a session after the session has already started, notify us via chat or email us at [email protected].
If the member did not join the session, you will receive 50% of the session fee as compensation.
If the member did join the session, you will receive 100% of the session fee.
We also recommend reaching out to the member to reschedule the session if appropriate.
In case the member requests for a refund for their session, they can only do so if and only if:
The member and Provider mutually agree to a refund, and this agreement is clearly documented via in-app chat or email.
The Provider agrees to waive the session fee, in order for the refund to be processed.
The member emails a copy of this conversation to [email protected] within 7 days of the session date. Requests after 7 days won't be reviewed.
If there's no mutual agreement, refunds are only given if an investigation confirms the issue was due to the Provider or MindFi's platform.
You can view the fee of a session by going to the Provider Portal > Bookings