If a member cancels a session after the session has already started, notify us via chat or email us at [email protected].
If the member did not join the session, you will receive 50% of the session fee as compensation.
If the member did join the session, you will receive 100% of the session fee.
We also recommend reaching out to the member to reschedule the session if appropriate.
See the Session Compensation Policy for Providers for more info.
You can view the fee of a session by going to the Provider Portal > Bookings