This is only applicable for the Mobile App.
Make sure you have allowed the app to access your gallery. To do so, you can refer to these general steps. Steps may vary depending on your device model and OS.
Open your device settings
Go to Apps
Search for MindFi
Tap on Permissions
Find and tap on Photos and videos
Allow access
If you're experiencing an error, please reach out to us via chat or email us at [email protected] with a screenshot showing the error message that has appeared.