If you previously set up multi-factor authentication (MFA) but cannot access your account due to a change in phone number or device, and you do not have your recovery codes, follow the steps below:
Phone number no longer in use
If your MFA was tied to a phone number you no longer have access to, you’ll need to do one of the following:
Create a new MindFi account, OR
Provide verification documents to [email protected], including:
your most recent phone bill showing the phone number linked to your account, AND
a government-issued ID
This verification process helps us confirm that you are the rightful owner of the account and prevents unauthorized access.
Device no longer in use
If your MFA was set up using an authenticator app, you have two options:
Use the same authenticator app on your new device:
Install the same authenticator app on your new device.
Log in to the same account in the authenticator app that you used on your previous device. You should then see the authentication code for your MindFi account.
If you do not see the authentication code, please send a government-issued ID to [email protected] so we can verify your identity.
Create a new MindFi account