This article is intended for:
👤 Members (Employees)
You can only chat with a Provider after you've booked a session with them. If you're not able to chat with them after booking, please try these troubleshooting steps:
Log out and log back in to the MindFi Web App
Clear your browser cache and cookies, then log in again.
Try accessing the platform using a different browser (e.g., Chrome, Safari, Edge, or Firefox).
Use an incognito/private browsing window.
Ensure your browser is up to date.
Disable any browser extensions that may block scripts or content.
Try accessing the platform from a different device if possible.
If the issue persists, reach out to us via chat or email us at [email protected] with a screenshot of the Messages tab.