Before a Session
28 articles
- Book a SessionBooking a virtual 1-1 therapy or coaching session with our Providers
- Reschedule a SessionLearn how to reschedule a session to accommodate your busy schedule
- Cancel a SessionLearn how to cancel a session when your plans change
- Chat with Your ProviderReach out to your therapist or coach for rescheduling or clarifications
- Check Your Tech SetupAllowing camera and microphone permissions, and checking your connection
- Interpreting the Pre-Call Connection Test Results
- How Daylight Saving Time (DST) Affects Booking TimesUnderstanding DST and how it affects your booking times
FAQs & Troubleshooting - Before a Session
Booking, reschedule, cancel, chatting with your Provider, credits
- What is covered under the coaching topics?
- I'm not sure which topics to choose or which Provider to book with
- How do I search for a specific Provider?
- Are there psychiatrists on the platform?
- I can't find the session I've booked
- I don't want my colleagues to see that I have a session on my calendar. Will declining the calendar invitation for the session cancel the session on the app?
- Can I have my partner or a family member join a session with me?
- I can't chat with my Provider
- How do I reschedule a session as a member?
- How do I cancel a session as a member?
- My Provider has requested to reschedule or cancel a session that is starting in less than 24 hours
- How do I see how many credits I have?
- Why am I being asked to pay for sessions when I still have sponsored sessions remaining?
- Do credits expire?
- Can I still book sessions after I’ve used up my credits?
- Can I still book sessions after my organization's subscription has ended?
- I've left my organization. How can I continue to book sessions?
- I booked a session via self-pay. Will I receive a receipt for the amount I paid?
- I booked a session via self-pay. What currency is the receipt in?
- My Provider has rescheduled / canceled a session without my knowledge
- My Provider cancelled a session that was starting in less than 24 hours but I did not get a refund