Refresh or restart the app
Log out and log in to the app
Try a different web browser, such as Google Chrome, Safari, and Microsoft Edge
Check your internet connection
If the issue persists, reach out to your Provider immediately and switch to other video call platforms if need be.
After the session, please report the issue to us via chat or email us at [email protected] with relevant screenshots or a screen recording. This will help us troubleshoot and prevent future such occurrences.
📝 Note:
Video calls may be blocked by your company's internal security policy, causing disruptions in video and audio. We recommend reaching out to your IT team to whitelist certain domains and IP addresses. See Video session enablement for more details.