There are a few possible reasons that could have caused this:
Calendar not toggled on for conflict checking
If you have more than one calendar for your Google account or Outlook Calendar, you must toggle on conflict checking on the Provider Portal. By doing so, the system will be able to read your availability and not show the time slots you have blocked.
Incorrect calendar connected
If you have more than one Google account or Microsoft account, you may have blocked the calendar of the Google account or Microsoft account that wasn't connected to the Provider Portal. You can either:
Block the calendar of the connected Google account or Microsoft account
Change the Google account or Microsoft account connected to the portal. See how here
Status not set to Busy for the event created on the calendar
For the system to recognize that you are unavailable, your status must be set to Busy. You can do so when creating an event on Google Calendar or Outlook Calendar.
Schedule time range too limited
On the Schedule tab, if your set time range is too limited, the system may not be able to read availability from your connected calendar. We recommend setting a full-day time range to ensure your availability is accurately reflected.
Reconnect your calendar
In many cases, simply reconnecting will resolve any calendar connection issues that may have occurred. Refer to I want to reconnect my calendar
📝 Note:
It takes a few minutes for Google Calendar or Outlook Calendar to sync with our system. Try waiting for at least 5 mins, refresh the page, and see if your availability is showing correctly.