FAQ & Troubleshooting
46 articles
FAQ - Getting Started as a Provider
Access to the Provider Portal, profile, schedule and availability
I am not able to log in to the Provider Portal
I want to terminate my agreement with MindFi
How do I view my Provider profile on the app?
How do I edit the info on my Provider profile?
Why is my profile showing as inactive on the Provider Portal Dashboard?
I want to reconnect my calendar
I want to switch from Outlook Calendar to Google Calendar or vice versa
I want to change the Google Calendar account connected to the Provider Portal
I want to change the Outlook Calendar account connected to the Provider Portal
How do I set my unavailability?
Why am I still receiving bookings after blocking my calendar?
There are available slots on my calendar, but they are not appearing on the Provider Portal Dashboard calendar preview
I've blocked my calendar, but can still see open slots on the Provider Portal Dashboard calendar preview
Does disconnecting my calendar block my availability?
How do I not get back-to-back bookings?
My location/timezone is not correct
FAQ - Billing & Payment
Invoices and payment
Do I need to send an invoice for therapy and coaching sessions?
Do I need to send an invoice for masterclasses?
I didn't receive payment for my services
Do you accept other payment methods apart from Wise?
I don't have a bank account that matches the currency of my session fee.
FAQ - Building Your Brand
Enhancing your profile, brand-building activities
Why is building my brand important on MindFi?
Will I be compensated for brand-building activities?
Can I track the results of these brand-building activities?
How often should I update my profile picture or bio?
I want to contribute blog articles but I'm not confident in my writing skills
How do I maintain momentum after participating in an initiative?
Can I suggest new ways to collaborate with MindFi?
FAQ - Sessions with Members
Viewing session and member details, managing and creating bookings, conducting sessions
I can't see sessions booked
How do I know how much I'm earning from a session?
How do I know how many sponsored hours are left for a member?
Can members continue to book sessions after using up their sponsored hours?
How do I reschedule a session?
How do I cancel a session?
I've blocked my calendar, but a member booked a session on an unavailable slot
I want to create a booking on behalf of a member
I want to book an in-person session with a member
Why am I receiving numerous emails from MindFi?
The member canceled the session with less than 24 hours' notice
The member canceled the session after it has already started
The member didn't show up for the session
What happens if the member joins the session late?
I'm not able to connect to the video call
The member can't see and accept bookings created by me
I can't see or hear the member in the video call
Will I receive mobile push notifications for new bookings or changes to bookings?