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There are available slots on my calendar, but they are not appearing on the Provider Portal Dashboard calendar preview

Updated over 2 months ago

You may want to try the below steps:

  1. Check calendar event settings
    Ensure your availability is correctly set on your calendar. If you have an event on your calendar, set the status to "Free" in order to make the slot available.

  2. Sync and refresh
    Wait a few minutes for your calendar to sync with the system, then refresh the page

  3. Check the calendar account connected
    Ensure the correct Google account or Outlook account is connected to the Provider Portal. If needed, change the connected account. Refer to these articles:

  4. Reconnect your calendar

    In many cases, simply reconnecting will resolve any calendar connection issues that may have occurred. Refer to I want to reconnect my calendar

πŸ“ Note:

Slots that are starting in less than 24 hours will not be shown, as members are not able to book those slots.

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