This article is intended for:
🧑⚕️ Providers
You may want to try the below steps:
Check calendar event settings
Ensure your availability is correctly set on your calendar. If you have an event on your calendar, set the status to "Free" in order to make the slot available.Sync and refresh
Wait a few minutes for your calendar to sync with the system, then refresh the pageCheck the calendar account connected
Ensure the correct Google account or Outlook account is connected to the Provider Portal. If needed, change the connected account. Refer to these articles:Check your timezone settings
Make sure the timezone of your connected calendar matches the timezone set in the portal. Both should have the same GMT offset so your availability displays correctly.Adjust the time range of your schedule
On the Schedule tab, if your set time range is too limited, the system may not be able to read availability from your connected calendar. We recommend setting a full-day time range to ensure your availability is accurately reflected.
Reconnect your calendar
In many cases, simply reconnecting will resolve any calendar connection issues that may have occurred. Refer to I want to reconnect my calendar
📝 Note:
Slots that are starting in less than 24 hours will not be shown, as members are not able to book those slots.