Close the video call tab, and rejoin the session.
Try a different web browser, such as Google Chrome, Safari, and Microsoft Edge
Advise the member to do the same and ask them to make sure that they have allowed camera and microphone permission on their browser or mobile device.
Make sure you are not wrongly connected to a bluetooth speaker
If you're connected to a firewall, VPN and/or company network, try disconnecting them as it may interfere with the video and audio.
If the issue persists, please switch to a different video call platform like Zoom or Google Meet if need be by reaching out to the member via chat and email.
After the session, report the issue you were experiencing to us either via chat or email us at [email protected], with relevant screenshots and a detailed account of what transpired. This will help us to troubleshoot and prevent such future occurrences.