Advice the member to leave the call and try restarting the app or refreshing the page. Check with them that they have allowed camera and microphone access. See Check Your Tech Setup
If the issue persists, please switch to a different video call platform if need be. After the session, report the issue you were experiencing to us either via chat or email us at [email protected], with relevant screenshots and a detailed account of what transpired. This will help us to troubleshoot and prevent such future occurrences.