Close the video call tab, and rejoin the session. Make sure you have given permission to allow your browser or mobile device to access your camera and microphone. Refer to Check Your Tech Setup.
If the issue persists, you and your Provider may arrange to have the session on a different video call platform.
After the session, please report the issue to us via chat or email us at [email protected] with relevant screenshots or a screen recording. This will help us troubleshoot and prevent future such occurrences.