FAQs & Troubleshooting - Sessions with Members
Viewing session and member details, managing and creating bookings, conducting sessions
27 articles
Can I ask my client for additional info?
I can't see sessions booked
I don't see all upcoming bookings on the mobile app
How do I know how much I'm earning from a session?
How do I know how many sponsored hours are left for a member?
Can members continue to book sessions after using up their sponsored hours?
How do I reschedule a session as a Provider?
How do I cancel a session as a Provider?
I've blocked my calendar, but a member booked a session on an unavailable slot
I want to create a booking on behalf of a member
I want to book an in-person session with a member
Why am I receiving numerous emails from MindFi?
The member can't see and accept bookings created by me
The member canceled the session with less than 24 hours' notice
The member canceled the session after it has already started
The member didn't show up for the session
What happens if the member joins the session late?
I'm not able to start the video call
I can't see or hear the member in the video call
Is the video call session recorded?
Where can I see past sessions?
I want to refund the session credit to a member but don't see the option to do so
What happens if the member joins the session after I mark it as a no show?
I need to reschedule / cancel a session but the member is not responding to my messages
Do I need to show proof that a member did not show up for a session?
I have completed a session but it still shows as "Ongoing"
Why can't I see an ongoing session on the Provider Portal Dashboard?