FAQs & Troubleshooting - Sessions with Members
Viewing session and member details, managing and creating bookings, conducting sessions
26 articles
- Can I ask my client for additional info?
- I can't see sessions booked
- I don't see all upcoming bookings on the mobile app
- How do I know how much I'm earning from a session?
- How do I know how many sponsored hours are left for a member?
- Can members continue to book sessions after using up their sponsored hours?
- How do I reschedule a session as a Provider?
- How do I cancel a session as a Provider?
- I've blocked my calendar, but a member booked a session on an unavailable slot
- I want to create a booking on behalf of a member
- I want to book an in-person session with a member
- Why am I receiving numerous emails from MindFi?
- The member can't see and accept bookings created by me
- The member canceled the session with less than 24 hours' notice
- The member canceled the session after it has already started
- The member didn't show up for the session
- What happens if the member joins the session late?
- I'm not able to start the video call
- I can't see or hear the member in the video call
- Is the video call session recorded?
- Where can I see past sessions?
- I want to refund the session credit to a member but don't see the option to do so
- What happens if the member joins the session after I mark it as a no show?
- I need to reschedule / cancel a session but the member is not responding to my messages
- Do I need to show proof that a member did not show up for a session?
- I have completed a session but it still shows as "Ongoing"