If your Provider cancelled the session at your request, you will not receive a refund unless your Provider agrees to waive their compensation. If you have extenuating circumstances (such as illness or bereavement), please reach out to your Provider directly to request a refund.
If your Provider is the one who needed to cancel the session, please report this to us at [email protected] within 7 days of the original session date, and we will review and process the refund for you.