This article is intended for:
š§āāļø Providers
The Provider Portal is the primary platform for conducting sessions with members. For the best experience, we strongly recommend using the Provider Portal on a laptop or desktop.
In specific cases, such as with certain members in Vietnam, sessions may need to be conducted over the telephone.
From Provider Portal
Go to the Bookings tab > Upcoming & Ongoing sub tab
Find the session that is happening soon, and click on Start Session
ā
You'll be redirected to a new tab for the video call
Allow your browser to access your camera and microphone. See Check Your Tech Setup
When ready, click on Join
ā
The member will only be able to enter the call when you're already in. Otherwise, they'll be in a waiting room
At the end of the session, click on Leave, then End meeting for all. You'll be redirected back to the Provider Portal
ā
š” Tip:
Try starting session ahead of the scheduled time to familiarize yourself with the video call platform and ensure your camera, microphone, and speakers are functioning properly. We recommend starting at least 5 minutes before the scheduled start time for a smooth experience.
Via telephone
Telephone sessions are introduced as some of our members in Vietnam have limited access to a smartphone and the internet. Sessions done over telephone will only have audio and no video.
Telephone sessions are booked on behalf of a member by our Care Concierge team according to your availability
Once the session is booked,
In the booking confirmation email, the session type will be stated as Phone, with the member's phone number
āBefore the scheduled time, send an SMS to your client to introduce yourself and ensure they recognize your phone number. This way, theyāll know itās you when you call for the session
At the scheduled time, proceed with the call and start the session