FAQ & Troubleshooting
30 articles
FAQ - Getting Started on the Hub
Accessing the Hub, creating organization, completing the get started checklist
I can't log in to the Hub
I'm not sure what budget to set for therapy & coaching sessions
Can I know which employees have signed up?
How do I add members in bulk?
My employees are not able to receive the email invitation
Are there any other roles besides "Admin" and "Member"?
I want to change the role of a member to admin or vice versa
How many admins can I add for my organization?
I want to reactivate a member
I want to resend the invite to specific members
I want to update a member's email address
FAQ - Wellbeing and Usage Analytics
Charts, data, filters, custom fields
The charts are not loading
I want a deeper analysis of the data
I can't find the data that I want
How do I add custom fields?
Why do I see "Unknown" as a custom field value in the charts?
Can I see which members have contributed to the data?
FAQ - Billing and Usage
Payment methods, usage and top up therapy and coaching hours, subscription
What is the preferred payment method?
How do I update the credit card details on file?
What counts as a seat used?
What happens if the number of seats has exceeded the number purchased?
How do I buy more seats?
I want to terminate the subscription
Can I add multiple billing email addresses?
What happens if I don't add a credit card?
FAQ - Credits and Usage
Credit purchase, transaction history, usage
How many credits should I have in my balance?
What happens when there are 0 credits or there are insufficient credits?