Keeping employee status up to date ensures that only eligible employees can access wellbeing benefits on the platform.
By default, employees added to the platform are set to Active.
To view the employee list, on the left panel of the Hub, click on Organization > Employees
Deactivating an employee
You can deactivate an employee when they should no longer have access to the platform (e.g., resignation). If you would like them to continue having access for a few more months, you can delay deactivation until then.
Find the employee by searching their name or email address
Click on the Actions button
Select Deactivate account
Confirm the deactivation by entering
Confirm(case-sensitive), then click Deactivate
The employee’s status will be updated to Deactivated.
After deactivation, the employee will:
No longer have access to therapy & coaching sessions (any upcoming sessions will be automatically cancelled)
Lose access to premium self-care content, including guided mindfulness practices and wellbeing videos
Have dependents (if any) deactivated as well
If the employee is an Admin, they will no longer have access to the Hub
No longer count towards your seat usage
📝 Note:
Admins cannot deactivate their own account. Another admin in the organization will need to make the change.
Reactivating an employee
You can reactivate an employee if they should regain access to the platform.
Find the employee by searching their name or email address, or filter the list by Deactivated status
Click on the Actions button
Select Reactivate account
Confirm the action by clicking Reactivate in the pop-up
The employee’s status will be updated to Active.
After reactivation, the employee will:
Regain access to therapy & coaching sessions
Regain access to premium self-care content, including guided mindfulness practices and wellbeing videos
Have dependents (if any) reactivated as well
If the employee is an Admin, they will regain access to the Hub
Count towards your seat usage