Before your provider reschedules or cancels a session, they should have already reached out to you via chat and/or email. Please check your messages to see if they’ve done so.
If your provider did not reach out, please report this to us at [email protected].
If the session was rescheduled to a date or time that doesn’t work for you, you can reschedule it again on the Care Team tab or cancel the session.
If the session is starting in less than 24 hours, please cancel the session, contact us at [email protected], and you may be eligible for a refund if your Provider did not reach out to you beforehand.
If the session was cancelled, you can simply book another through the Care Team tab.