FAQ - Before a Session
Booking, reschedule, cancel, chatting with your Provider, credits
14 articles
I can't find the session I've booked
I don't want my colleagues to see that I have a session on my calendar. Will declining the calendar invitation for the session cancel the session on the app?
How do I search for a specific Provider?
Are there psychiatrists on the platform?
Can I have my partner or a family member join a session with me?
I can't chat with a Provider
I can't reschedule a session
I can't cancel a session
My Provider has requested to reschedule or cancel a session that is starting in less than 24 hours
I'm not sure which topics to choose or which Provider to book with
How do I see how many credits I have?
Do credits expire?
Can I still book sessions after I've used up my credits or after my organization's subscription has ended?
I've left my organization. How can I continue to book sessions?