FAQ - Before a Session
Booking, reschedule, cancel, chatting with your Provider, credits
21 articles
What is covered under the coaching topics?
I'm not sure which topics to choose or which Provider to book with
How do I search for a specific Provider?
Are there psychiatrists on the platform?
I can't find the session I've booked
I don't want my colleagues to see that I have a session on my calendar. Will declining the calendar invitation for the session cancel the session on the app?
Can I have my partner or a family member join a session with me?
I can't chat with my Provider
How do I reschedule a session as a member?
How do I cancel a session as a member?
My Provider has requested to reschedule or cancel a session that is starting in less than 24 hours
How do I see how many credits I have?
Do credits expire?
Can I still book sessions after I’ve used up my credits?
Can I still book sessions after my organization's subscription has ended?
I've left my organization. How can I continue to book sessions?
Why am I being asked to pay for sessions when I still have sponsored sessions remaining?
I booked a session via self-pay. Will I receive a receipt for the amount I paid?
I booked a session via self-pay. What currency is the receipt in?
My Provider has rescheduled / canceled a session without my knowledge
My Provider cancelled a session that was starting in less than 24 hours but I did not get a refund