FAQ & Troubleshooting
29 articles
FAQ - Before a Session
Booking, reschedule, cancel, chatting with your Provider, credits
What is covered under the coaching topics?
I can't find the session I've booked
I don't want my colleagues to see that I have a session on my calendar. Will declining the calendar invitation for the session cancel the session on the app?
How do I search for a specific Provider?
Are there psychiatrists on the platform?
Can I have my partner or a family member join a session with me?
I can't chat with a Provider
I can't reschedule a session
I can't cancel a session
My Provider has requested to reschedule or cancel a session that is starting in less than 24 hours
I'm not sure which topics to choose or which Provider to book with
How do I see how many credits I have?
Do credits expire?
Can I still book sessions after I've used up my credits or after my organization's subscription has ended?
I've left my organization. How can I continue to book sessions?
I booked a session via self-pay. What currency is the receipt in?
My Provider has rescheduled / canceled a session without my knowledge
My Provider cancelled a session that was starting in less than 24 hours but I did not get a refund
FAQ - During a Session
Joining a session, tech setup, video call
I can't join the session
I can't see or hear my Provider in the video call
My Provider can't see or hear me in the video call
My Provider didn't show up for the session
Can I change or blur my background during a video call?
My Provider mistakenly marked a session as a member no show
I joined the session after my Provider has marked it as a member no show
FAQ - After a Session
Follow-up sessions, changing Providers, Provider initiated sessions
How often should I have sessions?
What should I do if I don't think my Provider is a good fit?
I want to change the topics for the next session
I don't see the session initiated by my Provider on the app