This article is intended for:
👤 Members (Employees)
🧑⚕️ Providers
During video calls, you can either blur your background or choose from a selection of available virtual backgrounds to help create a more private and comfortable environment.
How to change your background
Before or during a video call:
Click on the Backgrounds button
Choose one of the following options:
Blur background
Select one of the available virtual backgrounds (3 options provided)
Your selection will be applied immediately once selected.
Browser compatibility and requirements
Virtual backgrounds are not currently supported on Safari.
They may also not work properly on older browser versions. To ensure the best experience, please make sure you are using the latest version of a supported browser (such as Chrome or Edge).
Workaround for Safari users (Mac)
If you’re using a Mac, you can still use virtual backgrounds by using Apple’s built-in system feature. This only works for macOS Sequoia and later. For more information, see the Apple user guide.
Before or during a video call:
Turn on your camera
Click on the green video icon shown on the Menu Bar
Click on Background to turn it on
This allows you to achieve a similar effect even when browser support is not available.
📝 Notes:
Enabling virtual backgrounds may affect video quality or performance, depending on your device and internet connection
If you experience lag or poor video quality, turning off virtual backgrounds may improve performance