This article is intended for:
🧑⚕️ Providers
Your availability is displayed correctly to members based on the schedule configured in your Provider Portal.
The difference you may notice is due to how the calendar preview is displayed in your portal, particularly when your current location or browser timezone differs from the timezone set in your portal.
Why this happens
Your schedule is stored according to the timezone set in the Provider Portal. However, the calendar preview is designed to help you visually interpret your schedule and may display your availability based on your browser’s local timezone settings.
When your current timezone is different from the timezone configured in your portal, the preview will convert and display your availability based on the timezone you are currently in. This can make the schedule appear different from what you originally set.
This display difference in the calendar preview does not affect:
Your saved schedule
The slots shown to members
Actual booking times
It is purely a visual representation within the Provider Portal.
What members see
Members will always see your availability correctly reflected in their own local timezone or device settings. The booking slots they see are generated from your configured schedule, so there is no mismatch on the member side.