FAQs & Troubleshooting - Getting Started as a Provider
Access to the Provider Portal, profile, schedule and availability
18 articles
- I am not able to log in to the Provider Portal
- I want to terminate my agreement with MindFi
- How do I view my Provider profile on the app?
- How do I edit the info on my Provider profile?
- Why is my profile showing as inactive on the Provider Portal Dashboard?
- I want to reconnect my calendar
- I want to switch from Outlook Calendar to Google Calendar or vice versa
- I want to change the Google Calendar account connected to the Provider Portal
- I want to change the Outlook Calendar account connected to the Provider Portal
- How do I set my unavailability?
- Why am I still receiving bookings after blocking my calendar?
- There are available slots on my calendar, but they are not appearing on the Provider Portal Dashboard calendar preview
- I've blocked my calendar, but can still see open slots on the Provider Portal Dashboard calendar preview
- How do I not get back-to-back bookings?
- Why do I keep receiving the email notification asking me to connect my calendar?
- My location/timezone is not correct
- The availability shown on the calendar preview does not match the schedule I've set
- As a Provider, how do I get a Letter or Certificate of Employment?