Sessions can be canceled before the session starts, but please keep in mind that you won't be refunded the credit or amount that you have paid if you're cancelling with less than 24 hours notice.
You can get a refund for a MindFi session if and only if:
You and your Provider mutually agree to a refund, and this agreement is clearly documented via in-app chat or email.
You email a copy of this conversation to [email protected] within 7 days of the session date. Requests submitted after 7 days won't be reviewed or processed.
If there is no mutual agreement, refunds are only given if an investigation confirms the issue was due to your Provider or MindFi's platform.
📝 Note:
Sessions that have already started can't be canceled. If you would like to book another session, please wait until the current session has ended.