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Error: Having trouble connecting to the meeting

This article is intended for:

👤 Members (Employees)

🧑‍⚕️ Providers


This error typically indicates that the video call system is not able to establish a connection with your network. If you’re on a VPN, or work network, try disconnecting and refresh this page. We also recommend joining the session from a personal device and network.

For more troubleshooting steps, see I can't join the session.

Still not working? Contact your Provider/Member to continue your session on another platform.

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